Warranties
We strive to provide excellent support for all our products, and they are backed by a return-to-base manufacturer’s warranty, the length of which may vary depending on the product and supplier. If you encounter a faulty product, please follow the simple steps outlined below:
- Contact us by phone at (+64) 9 298 5186 or via email at bmhc@xtra.co.nz to explain the situation. It would be helpful if you have a copy of your invoice/receipt on hand.
- Return the product to our shop located at 303 Great South Road, Takanini, Auckland 2112, New Zealand.
- Upon receipt, we will assess the product and take appropriate action, which may involve replacing, repairing, or refunding it.
- Return freight, if applicable, will be your responsibility.
- Please note that the manufacturer warranty does not cover operator error, misuse, or modifications.
Returns or Refunds: If you have ordered an incorrect part or product, we are here to assist you in finding a solution. Our returns policy allows for returns within 30 days of purchase. However, if 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
To be eligible for a return or refund:
- The item must be unused and in the same condition as when you received it.
- Return freight will be at your expense.
- We do not charge a restocking fee for common items that we stock.
- For “indent” parts (specially ordered for you), a minimum restocking fee of 20% will apply.
- For certain specialist or unique items that we are unable to return to our suppliers, a restocking fee of 50% will apply.
- Freight charges are only credited if we made an error and sent you the incorrect part.
If you have any concerns or questions about our policy, please contact us before placing an order so that we can clarify any potential impact on your order.
